Terms & Conditions + Privacy Policy

Effective Date: 24/03/2025

Welcome to Plaza Optics, your trusted destination for high-quality eyewear and eye care products. By using our website https://plazaoptic.co or placing an order, you agree to comply with the following Terms & Conditions and our Privacy Policy.

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1. General Information

This website https://plazaoptic.co is owned and operated by Plaza Optics. These terms apply to all visitors, users, and customers accessing our services.

2. Products & Services

• We offer a wide range of medical glasses, sunglasses, contact lenses, accessories, and optical services.
• All images are for illustrative purposes only. Actual products may vary slightly.
• Product availability and pricing are subject to change without notice.
• Special requests (such as prescription glasses) require a valid prescription. We may request a copy before proceeding.

3. Orders & Payment

• All prices are listed in Kuwaiti Dinar (KWD).
• Payment is made through secure online gateways.
• Once an order is submitted, a confirmation will be sent via email or WhatsApp.
• Orders are processed only after full payment is received.

4. Shipping & Delivery

• We provide delivery services within Kuwait. Shipping fees and estimated times are shown during checkout.
• Delivery times may vary based on product and location.
• Customers must enter accurate and complete information. Plaza Optics is not responsible for delays or failed deliveries due to incorrect info.

5. Return & Exchange Policy

• Non-medical products (e.g. sunglasses or accessories) can be exchanged within 7 days of receipt, if unused and in original condition.
• Medical glasses and lenses are non-returnable unless a manufacturing defect is found.
• Return/exchange requests are reviewed within 48 hours of submission.

6. Privacy Policy

We take your privacy seriously. Your personal data is handled with strict confidentiality according to the following policy:

b. How We Use Your Information

• To process and deliver your orders.
• To contact you regarding your order or promotions.
• To improve our services and customer experience.
• To maintain internal order records.

c. Data Protection

We are committed to protecting your personal data. We do not sell or share your information with any third party except when required to fulfill your order (e.g. shipping or payment providers).

d. Cookies

Our site uses cookies to improve user experience. You can disable them from your browser settings.

e. Third-Party Services

We use external services (e.g. payment gateways, delivery apps) that may have their own privacy policies. Please review them before using such services.

10. Modifications

We reserve the right to modify these Terms & Conditions and Privacy Policy at any time. Your continued use of the site after updates implies agreement to the new terms.

11. Contact Us

If you have any questions or comments, feel free to reach us via:

• Instagram: @plaza_optics
• Phone / WhatsApp: +965 9669 9943
• Address: Kuwait, Capital